# Techi

> Techi (Techi sh.p.k., NIPT M02418502D) is a managed IT services company based in Durrës, Albania, founded on 1 October 2017 by Denis Zoi (CEO) and Mario Lika (CTO). It acts as the outsourced IT department for more than 300 businesses, running their IT infrastructure, cybersecurity, cloud, helpdesk and hardware with 24/7 support.

Key facts:
- Office: L.14, Rr. Bajram Tusha, Durrës, Albania (the only office). Serves Durrës, Tirana, all of Albania and clients across the region.
- Support: 24/7 monitoring, 15-minute response to IT emergencies, 99.7% uptime SLA by contract.
- Team: 10+ engineers holding Cisco CCNA and CCNP (Routing & Switching), Microsoft Windows Server Hybrid Administrator Associate, all 10 MikroTik certifications, and Databricks Machine Learning Engineer Associate.
- Clients include KFC Albania (12 locations), Pizza Hut, British Council, Smeg, Century 21, VAS Group, Hako and Teoren.
- Languages: Albanian, English, Italian.
- Contact: sales@techi.al (new projects), support@techi.al (existing clients). Free IT assessment: https://techi.al/contact/

## Services
- [IT Advisor](https://techi.al/services/it-advisor/): IT strategy, assessment, risk and cost analysis, and a prioritized roadmap.
- [IT Infrastructure](https://techi.al/services/it-infrastructure/): networks, firewalls, Wi-Fi, servers, storage, cloud and hybrid systems.
- [Information Security](https://techi.al/services/information-security/): cybersecurity, data protection, monitoring and incident response.
- [IT Support](https://techi.al/services/it-support/): helpdesk, remote and on-site support, maintenance and documentation.
- [IT Plus](https://techi.al/services/it-plus/): complete managed IT, combining all services under one contract.

## Products
- [STOA Signage](https://techi.al/products/stoa-signage/): digital signage platform to manage screens, campaigns and content across locations.
- [STOA Hotspot](https://techi.al/products/stoa-hotspot/): guest WiFi marketing with stay-based vouchers, hotspot ads and PMS integration.
- [LEIS](https://techi.al/products/leis/): task management and issue tracking by Alpine Edge, deployed and supported by Techi.

## Case studies
- [KFC Albania](https://techi.al/use-cases/kfc/): centralized restaurant IT across 12 locations; 85% fewer peak-hour IT incidents, 99.8% POS uptime.
- [VAS Group](https://techi.al/use-cases/vasgroup/): secure IT operations for a global tourism company.
- [Hako](https://techi.al/use-cases/hako/): security-first IT rebuild after ransomware; 10 warehouses connected.
- [Agro Blend](https://techi.al/use-cases/agroblend/): secure production network.
- [Premium Beach Hotel](https://techi.al/use-cases/premiumbeach/): hospitality IT for a 300+ room hotel in Durrës.
- [Mon Cheri](https://techi.al/use-cases/moncheri/): retail IT support and customer connectivity.
- [All case studies](https://techi.al/use-cases/)

## Company
- [About Techi](https://techi.al/company/): history, leadership, certifications, investments (MUST, Alpine Edge) and FAQ.
- [Contact](https://techi.al/contact/)
- [Blog](https://techi.al/blog/)

## Other languages
- Albanian: https://techi.al/sq/
- Italian: https://techi.al/it/