Client Background

KFC Albania, a leading fast-food chain in the region, partnered with Techi in May 2023 for a 3-month trial to optimize IT infrastructure and streamline daily operations. Following this success, the collaboration extended to KFC Slovenia, resulting in significant improvements in efficiency, staff productivity, and customer satisfaction.

The Challenge

• Frequent IT-related disruptions in restaurant operations
• Outdated infrastructure that hindered network performance
• Lack of centralized systems for managing IT infrastructure
• Security vulnerabilities exposing sensitive customer and business data
• Manual processes consuming staff time and reducing efficiency
• Limited control over in-store promotions and customer engagement

Techi’s Solution

• IT Infrastructure Optimization: Upgraded and reconfigured networks for improved speed and reliability.
• Infrastructure Centralization: Implemented centralized system management for seamless monitoring and reduced costs.
• Security Enhancements: Applied advanced encryption protocols and continuous cyber-threat monitoring.
• Daily Issue Reduction: Introduced advanced reporting tools to quickly detect and resolve IT incidents.
• Process Automation: Streamlined repetitive workflows, improving staff efficiency and reducing downtime.
• 24/7 IT Support: Provided real-time assistance and proactive system monitoring.
• KFC Radio System: Installed a custom streaming system to enhance in-store atmosphere and staff engagement.
• Digital Signage System: Integrated digital screens for real-time content updates and promotions.

Results

• Enhanced IT reliability — improved infrastructure minimized downtime and daily issues.
• Increased staff productivity — automation allowed employees to focus on customer service.
• Better customer experience — digital signage and radio improved in-store engagement.
• Cost efficiency — centralized systems simplified management and reduced overhead.
• Strengthened data protection — advanced security protocols prevented cyber threats.