Managed IT services
One IT team for every location, from the help desk to the data center.
Techi runs the IT of 300+ businesses in 11 countries. Every location gets the same setup and is monitored from one place.
Techi in numbers
Trusted by businesses in 11 countries
Managed IT services for businesses in 11 countries
Five services for everyday IT and enterprise solutions for data centers, cloud, backup and migration. One team for all of it.
ENTERPRISE
Data center, cloud, backup and migration
For companies that cannot stop: server rooms and Proxmox or Hyper-V clusters, Microsoft Azure, Microsoft 365 and Hetzner cloud, Veeam backups with a copy in Azure, and migrations planned step by step.
- Data center & virtualization
- Microsoft Azure & 365
- Backup & disaster recovery
- Migration
IT Advisor
An independent look at your IT: what to fix, where you are overpaying and what to do next.
Learn more
IT Infrastructure
Network, Wi-Fi, servers and cloud set up properly, so your offices never lose their connection.
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Information Security
Protection against hackers, viruses and data loss, with backups that work when you need them.
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IT Support
When a computer, email, printer or Wi-Fi stops working, we fix it, remotely or on site.
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IT Plus
All of the above in one monthly contract: Techi becomes your IT department.
Learn moreNot sure where to start?
A free IT assessment gives you a short, plain document: where your risks are and how to make your infrastructure better, before you commit to anything.
Book a free IT assessmentOne team, responsible from start to finish
One call for every problem
Hardware, software, network or security: you call Techi and we deal with it, including your internet provider and other suppliers.
An engineer in 15 minutes
For clients under contract, IT emergencies get a Techi engineer within 15 minutes, day and night. Your setup is documented, so whoever answers knows it.
The same setup everywhere
Every office, store or restaurant is built to the same standard and monitored from one place, so new locations open faster and problems are caught early.
From first assessment to 24/7 support
-
01
Free IT assessment
We review your network, devices, security and costs, and give you a short document on what to fix first and how.
-
02
Plan & contract
A written plan with priorities, costs and timing, on a monthly or yearly contract with clear SLAs.
-
03
Setup & handover
Our engineers set up the systems, move your data and document everything. Most projects take about three months.
-
04
24/7 monitoring & support
We monitor your systems around the clock and respond to emergencies within 15 minutes.
Results from real client projects
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KFC · 37 restaurants, 4 countries
One setup for every restaurant, managed from one place.
- 85%
- fewer IT problems at peak hours
- 99.8%
- POS uptime over 12 months
VAS Group · Tourism, global offices
A new office, securely linked to the offices abroad.
- 3
- months to set up the new office and link the offices abroad
- 24/7
- remote and on-site support
Hako · Food industry, 10 warehouses
Rebuilt after two ransomware attacks.
- 10
- warehouses connected
- 0
- security incidents since the rebuild
Certified team
Our engineers hold 14 vendor certifications across networking, servers, security and AI.
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2 certifications
- CCNA Routing & Switching
- CCNP Routing & Switching
1 certification
- Windows Server Hybrid Administrator Associate
All 10 certifications
- MTCNA
- MTCRE
- MTCWE
- MTCTCE
- MTCUME
- MTCIPv6E
- MTCSE
- MTCSWE
- MTCEWE
- MTCINE
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1 certification
- Machine Learning Engineer Associate
Common questions about managed IT
What does Techi do?
Techi is a managed IT services company with clients in 11 countries, headquartered in Durrës, Albania. It acts as the outsourced IT department for more than 300 businesses, running their infrastructure, cybersecurity, cloud, helpdesk and hardware with 24/7 support.
How fast does Techi respond to IT emergencies?
Techi responds to IT emergencies within 15 minutes, 24 hours a day, for clients under contract.
Can Techi take over our existing IT systems?
Yes. Techi first reviews your current environment, then supports your existing hardware, software, network devices, cloud tools and vendors.
Does Techi provide on-site support?
Yes. Most issues are solved remotely for speed, wherever you are. Techi engineers also come on site for hardware, cabling, network, Wi-Fi and local infrastructure work.
Can Techi look after a company with many locations?
Yes. We look after 37 KFC restaurants in Albania, Kosovo, North Macedonia and Montenegro, Revo Hospitality Group's 14 restaurants in Albania, Kosovo and Greece, Mon Cheri's 80 stores and Hako's 10 warehouses. Since 2025 we have also set up the IT in the 20 stores Sinsay has opened in Albania, and we maintain it. Every location gets the same setup and is monitored from one place.
How do we get started with Techi?
Book a free IT assessment. Techi reviews your environment and gives you a short document on how to improve it. If you want us to do the work, you then choose a monthly or yearly contract with clear SLAs.
Let's talk about your IT
Book a free assessment and get a short document on what to fix first.