Managed IT service provider
Your managed IT partner across Southeast Europe.
For businesses with many locations: restaurant and retail chains, hotels and warehouses. Every location gets the same setup and is monitored from one place, in 11 countries.
Techi in numbers
Trusted by businesses in 11 countries
Managed IT services across Southeast Europe
Five services for everyday IT and enterprise solutions for data centers, cloud, backup and migration. One team for all of it.
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ENTERPRISE
Data center, cloud, backup and migration
For companies that cannot stop: server rooms and Proxmox or Hyper-V clusters, Microsoft Azure, Microsoft 365 and Hetzner cloud, Veeam backups with a copy in Azure, and migrations planned step by step.
- Data center & virtualization
- Microsoft Azure & 365
- Backup & disaster recovery
- Migration
Consulting
An independent look at your IT: what to fix, where you are overpaying and what to do next.
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Infrastructure
Network, Wi-Fi, servers and cloud set up properly, so your offices never lose their connection.
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Cybersecurity
Protection against hackers, viruses and data loss, with backups that work when you need them.
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Support
When a computer, email, printer or Wi-Fi stops working, we fix it, remotely or on site.
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Business Email
Company email on your own domain, on cPanel, Microsoft 365 or Google Workspace, set up and supported.
Learn moreNot sure where to start?
A free IT assessment gives you a short, plain document: where your risks are and how to make your infrastructure better, before you commit to anything.
Book a free IT assessmentOne team, responsible from start to finish
One call for every problem
Hardware, software, network or security: you call Techi and we deal with it, including your internet provider and other suppliers.
An engineer in 15 minutes
For clients under contract, IT emergencies get a Techi engineer within 15 minutes, day and night. Your setup is documented, so whoever answers knows it.
The same setup everywhere
Every office, store or restaurant is built to the same standard and monitored from one place, so new locations open faster and problems are caught early.
From first assessment to 24/7 support
-
01
Free IT assessment
We review your network, devices, security and costs, and give you a short document on what to fix first and how.
-
02
Plan & contract
A written plan with priorities, costs and timing, on a monthly or yearly contract with clear SLAs.
-
03
Setup & handover
Our engineers set up the systems, move your data and document everything. Most projects take about three months.
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04
24/7 monitoring & support
We monitor your systems around the clock and respond to emergencies within 15 minutes.
One monthly contract, priced by your devices
Everything above comes in one monthly or yearly contract. The price depends on how many devices we look after across your locations: computers, POS terminals, printers, network equipment and servers. You get the exact figure in a written proposal after the free IT assessment.
Results from real client projects
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KFC · 37 restaurants, 4 countries
One setup for every restaurant, managed from one place.
- 85%
- fewer IT problems at peak hours, in Albania
- 99.8%
- POS uptime over 12 months, in Albania
VAS Group · Tourism, global offices
A new office, securely linked to the offices abroad.
- 3
- months to set up the new office and link the offices abroad
- 24/7
- remote and on-site support
Hako · Food industry, 10 warehouses
Rebuilt after two ransomware attacks.
- 10
- warehouses connected
- 0
- security incidents since the rebuild
Certified team
Our engineers hold 14 vendor certifications across networking, servers, security and AI.
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2 certifications
- CCNA Routing & Switching
- CCNP Routing & Switching
1 certification
- Windows Server Hybrid Administrator Associate
All 10 certifications
- MTCNA
- MTCRE
- MTCWE
- MTCTCE
- MTCUME
- MTCIPv6E
- MTCSE
- MTCSWE
- MTCEWE
- MTCINE
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1 certification
- Machine Learning Engineer Associate
Common questions about managed IT
What does Techi do?
Techi is a managed IT service provider for businesses across Southeast Europe, with clients in 11 countries. It acts as the outsourced IT department for more than 300 businesses, running their infrastructure, cybersecurity, cloud, helpdesk and hardware with 24/7 support.
How fast does Techi respond to IT emergencies?
Techi responds to IT emergencies within 15 minutes, 24 hours a day, for clients under contract.
Can Techi take over our existing IT systems?
Yes. Techi first reviews your current environment, then supports your existing hardware, software, network devices, cloud tools and vendors.
Does Techi provide on-site support?
Yes. Most issues are solved remotely for speed, wherever you are. Techi engineers also come on site for hardware, cabling, network, Wi-Fi and local infrastructure work, in any country we cover, usually within 2–3 hours.
Can Techi look after a company with many locations?
Yes. We look after 37 KFC restaurants in Albania, Kosovo, North Macedonia and Montenegro, Revo Hospitality Group's 14 restaurants in Albania, Kosovo and Greece, Mon Cheri's 80 coffee shops and Hako's 10 warehouses. Since 2025 we have also set up the IT in the 20 stores Sinsay has opened in Albania, and we maintain it. Every location gets the same setup and is monitored from one place.
How do you support clients in other countries?
Our engineers monitor every client’s systems around the clock from one place and fix most problems remotely. When hands are needed, someone comes on site: our engineers travel from Albania, and partner technicians in Kosovo, North Macedonia, Slovenia and other countries work with us, so help usually arrives within 2–3 hours. Response times are the same in every country: 24/7 support and a 15-minute response to IT emergencies for clients under contract.
How much does managed IT cost?
A fixed monthly or yearly price, based on how many devices we look after across your locations: computers, POS terminals, printers, network equipment and servers. You get the exact figure in a written proposal after the free IT assessment.
How do we get started with Techi?
Book a free IT assessment. Techi reviews your environment and gives you a short document on how to improve it. If you want us to do the work, you then choose a monthly or yearly contract with clear SLAs.
Let’s talk about your IT
Book a free assessment and get a short document on what to fix first.