Managed IT Services
Your Business Runs on Technology. We Make Sure It Never Stops.
Techi manages your entire IT infrastructure - from cybersecurity to cloud, helpdesk to hardware - so your team can focus on growing the business. 300+ companies in 11 countries trust us.
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Trusted by businesses in 11 countries
Managed IT Services for Businesses in 11 Countries
Five services, one team. Choose what you need, or let Techi run all of your IT.
IT Advisor
An independent look at your IT: what to fix, where you are overpaying and what to do next.
Learn More
IT Infrastructure
Network, Wi-Fi, servers and cloud set up properly, so your offices never lose their connection.
Learn More
Information Security
Protection against hackers, viruses and data loss, with backups that work when you need them.
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IT Support
When a computer, email, printer or Wi-Fi stops working, we fix it, remotely or on site.
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IT Plus
All of the above in one monthly contract: Techi becomes your IT department.
Learn MoreNot sure where to start?
A free IT assessment shows where your risks and quick wins are, before you commit to anything.
Book a Free IT AssessmentTechi in numbers
IT Support That Takes Ownership
One Call, Everything Fixed
You call us once. We take ownership of the issue - hardware, software, network, or security - and resolve it. No finger-pointing, no referrals to other vendors.
Real People, Real Response Times
When something goes wrong, you reach a real engineer in under 15 minutes. Not a ticket queue. Not a chatbot. A certified professional who knows your setup.
Security That Works While You Sleep
We monitor your infrastructure 24/7, block threats before they reach your data, and report every incident to you in plain language - no technical jargon.
From First Assessment to 24/7 Support
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01
Free IT Assessment
We review your network, devices, security and costs, and list what to fix first.
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02
Plan & Contract
A written plan with priorities, costs and timing, on a monthly or yearly contract with clear SLAs.
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03
Setup & Handover
Our engineers set up the systems, move your data and document everything. Most projects take about three months.
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04
24/7 Monitoring & Support
We monitor your systems around the clock and respond to emergencies within 15 minutes.
Results From Real Client Projects
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KFC Albania · 12 locations
Centralized restaurant IT for faster service, stronger uptime, and secure operations.
- 85%
- reduction in peak-hour IT incidents
- 99.8%
- POS uptime sustained for 12 months
VAS Group · Tourism, global offices
Secure IT operations for a global tourism company.
- 7
- solution layers delivered
- 24/7
- remote and onsite support
Hako · Food industry, 10 warehouses
A security-first IT rebuild after ransomware disruption.
- 10
- warehouses connected
- 0
- downtime and security incidents after deployment
Certified Team
Our engineers hold 14 vendor certifications across networking, servers, security and AI.
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2 certifications
- CCNA Routing & Switching
- CCNP Routing & Switching
1 certification
- Windows Server Hybrid Administrator Associate
All 10 certifications
- MTCNA
- MTCRE
- MTCWE
- MTCTCE
- MTCUME
- MTCIPv6E
- MTCSE
- MTCSWE
- MTCEWE
- MTCINE
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1 certification
- Machine Learning Engineer Associate
Common Questions About Managed IT
What does Techi do?
Techi is a managed IT services company with clients in 11 countries, headquartered in Durrës, Albania. It acts as the outsourced IT department for more than 300 businesses, running their infrastructure, cybersecurity, cloud, helpdesk and hardware with 24/7 support.
How fast does Techi respond to IT emergencies?
Techi responds to IT emergencies within 15 minutes, 24 hours a day, and guarantees 99.7% uptime by contract.
Can Techi take over our existing IT systems?
Yes. Techi first reviews your current environment, then supports your existing hardware, software, network devices, cloud tools and vendors.
Does Techi provide on-site support?
Yes. Most issues are solved remotely for speed, wherever you are. Techi engineers also come on site for hardware, cabling, network, Wi-Fi and local infrastructure work.
How do we get started with Techi?
Book a free IT assessment. Techi reviews your environment, tells you what to fix first, and you then choose a monthly or yearly contract with clear SLAs.
Let's talk about your IT
Book a free assessment and we will tell you what to fix first.