Managed IT services in Kosovo
Techi looks after the IT of 16 KFC restaurants in Kosovo and of Revo Hospitality Group’s restaurants there: the same setup in every location, watched around the clock.
Clients KFC (KAN Group) · Revo Hospitality Group
What you get
Someone on site, usually within 2–3 hours
Partner technicians in Kosovo, and our engineers from Albania when needed.
Watched from one place
24/7 monitoring and a 15-minute response to IT emergencies, the same as in every country.
The same setup as your other locations
Network, Wi-Fi, POS, printers and security set up to one standard and written down.
Support in your language
Your staff can reach the helpdesk in Albanian, English or Italian.
One monthly price, based on your devices
The price depends on how many devices we look after across your locations: computers, POS terminals, printers, network equipment and servers. You get the exact figure in a written proposal after the free IT assessment.
Clients we look after here
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KFC · 37 restaurants, 4 countries
One setup for every restaurant, managed from one place.
- 85%
- fewer IT problems at peak hours, in Albania
- 99.8%
- POS uptime over 12 months, in Albania
RHG · 14 restaurants, 3 countries
Six brands, one IT standard.
- 14
- restaurants on one IT standard
- 3
- countries: Albania, Kosovo, Greece
KFC Slovenia · 5 restaurants
IT support across the border, remote and on site.
- 5
- restaurants and an office in Slovenia
- ~100
- tickets resolved in two years
Common questions
Didn't find your question? Write to us at sales@techi.al.
Do you have technicians in Kosovo?
Yes. We work with partner technicians in Kosovo, and our engineers travel from Albania when needed. Someone is usually on site within 2–3 hours.
Which clients do you support in Kosovo?
KFC’s 16 restaurants in Kosovo and their office, run by the KAN Group, and restaurants of Revo Hospitality Group.
Is support the same as in other countries?
Yes. Response times are the same in every country: 24/7 support and a 15-minute response to IT emergencies for clients under contract.
How much does it cost?
A fixed monthly price based on how many devices we look after across your locations. You get the exact figure in a written proposal after the free IT assessment.
Let’s talk about your IT
Book a free assessment and get a short document on what to fix first.