Global Fast Food Slovenia runs KFC in Slovenia. Since 2024, Techi has looked after the IT of its five restaurants and its office, with the same setup we use for KFC in Albania, remotely and on site.
Global Fast Food Slovenia runs KFC in Slovenia: five restaurants and an office. It is a different franchisee from the KAN Group, which runs KFC in Albania, Kosovo, North Macedonia and Montenegro, but it needs the same thing: IT that keeps working through every lunch and dinner rush.
Orders, the kitchen and payments depend on the network, the POS and the printers. When one of them stops, the restaurant slows down, so problems have to be fixed quickly, even when the IT team is in another country.
KFC Slovenia wanted one partner who knows the KFC setup, fixes most problems remotely and comes on site for the work that needs hands.
Every restaurant uses the setup we built for KFC in Albania: POS, receipt printers, office, guest Wi-Fi, in-store radio and digital screens, all set up the same way.
The restaurants and the office have a secured network, with firewall rules and separate zones for POS, office and guest traffic.
Staff report problems to our helpdesk, in English, and most are fixed remotely. About 100 tickets have been resolved in two years.
Our engineers travel to Slovenia three times a year to check the restaurants and do the work that has to be done on site.
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