IT SUPPORT
Fast IT support when a computer, email or Wi-Fi stops working
Tell us what is not working, and a Techi engineer fixes it remotely or at your office. We record every fix, so if the problem comes back it is solved faster.
What you get
A helpdesk you can reach
By phone, email or chat. Urgent problems get an answer within 15 minutes for clients under contract.
Remote and on-site fixes
Most problems are fixed remotely, and an engineer comes when hands are needed.
A record of every fix
What happened, what we changed and how long it took.
Fewer repeat problems
When the same issue returns, we find the cause and suggest a lasting fix.
Not sure where to start?
Start with the free IT assessment: one meeting and a short document on what to fix first.
When one IT problem can stop your whole day
A printer that won't print, an email that won't send, Wi-Fi that keeps dropping. Small problems like these stop your staff and waste time.
Your staff wait too long for fixes
IT emergencies get a response within 15 minutes, so your staff are not left waiting.
The same issues keep coming back
We find out why a problem happened and fix the cause where we can. If it keeps coming back, we tell you what needs to change.
You need someone who can also come to you
We fix many problems remotely, which is faster. When a device, cable or Wi-Fi needs hands-on work, we come to you.
You want to know what was done and by whom
Every request is logged and every fix is recorded. You see how many problems there were, what is at risk and what keeps coming back.
How IT Support works
Every problem follows the same simple steps, so it gets fixed fast and is less likely to come back.
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01
You contact us
Tell us what is not working and how urgent it is. If you can, send a photo or screenshot of the error.
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02
Urgent problems first
We check how many people are affected and how much is at risk for your business, then send the right engineer.
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03
We find the cause
We check the device, account, program or network until we know exactly what is wrong.
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04
We fix it
We fix it remotely, guide your staff step by step, deal with the supplier, or come on site if needed.
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05
We record the fix
We write down what happened, what we changed and what to watch, so next time the fix is faster.
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06
We stop it coming back
If a problem keeps returning, we suggest a lasting fix: an update, a new rule, a replacement device or a better network.
Common questions about IT support
Didn't find your question? Write to us at sales@techi.al.
What does IT Support include?
Help for your staff when a computer, email, printer or account stops working, remotely or on site. It also covers software updates, keeping an eye on your systems, and a record of every fix.
Is support available 24/7?
Yes, for clients under contract. IT emergencies get a response within 15 minutes. Non-urgent problems are handled within the times set in your contract.
Can Techi support the systems we already have?
Yes. First we look at what you have today. Then we support your current computers, programs, network and suppliers, as long as we get access.
Do you come on site?
Yes. We fix many problems remotely because it is faster. For devices, cables, the network or Wi-Fi, an engineer comes to you.
Do we need an ongoing contract?
It works best with one. With a contract, response times, what is covered and how you get reports are agreed from day one.
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Let’s talk about your IT
Book a free assessment and get a short document on what to fix first.