Client Background

Premium Beach is a hotel in Durrës with around 300 rooms, operating in the market since 2016. It became our first client in 2017, with a contract established to address pressing IT challenges.

The Challenge

• Significant issues with its IT infrastructure, leading to operational inefficiencies
• Poor Wi-Fi service for hotel guests, resulting in a low review score of 5.0 on Booking.com
• A non-functional conference system that had been idle for eight months
• A lack of proper network segmentation and centralized management for servers and PCs

Techi’s Solution

• Wi-Fi System Upgrade: Replaced outdated Wi-Fi devices with high-quality, reliable equipment, ensuring better coverage and performance to meet guest expectations.
• Network Optimization: Reconfigured the network using VLANs to segment traffic by department, enhancing security and efficiency.
• Domain Controller Implementation: Established a Domain Controller for centralized management of servers and PCs.
• Conference System Configuration: Successfully configured the hotel’s conference system, resolving an eight-month-long issue and ensuring seamless operation.
• 24/7 IT Support: Provided round-the-clock support for all IT-related issues, ensuring quick resolution of remote and onsite problems to maintain smooth operations and guest satisfaction.

Results

• Significantly improved Wi-Fi service: Increased guest satisfaction and raised the Booking.com Wi-Fi rating from 5.0 to a higher score.
• A well-organized and secure network: Implemented VLAN segmentation for better departmental control.
• Centralized IT management: Reduced operational inefficiencies and improved network oversight.
• A fully functional conference system: Enhanced event-hosting capabilities and improved reliability.
• Reliable 24/7 IT support: Ensured continuous uptime and uninterrupted service for both staff and guests.