Client Background

KFC Albania, a leading fast-food chain in the region, partnered with Techi in May 2023 for a 3-month trial to optimize IT infrastructure and streamline daily operations. Following the trial’s success, the collaboration extended to KFC Slovenia, resulting in significant improvements in efficiency, staff productivity, and customer satisfaction.

The Challenge

Before collaborating with Techi, KFC Albania and Slovenia faced:

• Frequent IT-related disruptions in restaurant operations.
• Outdated infrastructure that hindered network performance.
• Lack of centralized systems for managing IT infrastructure.
• Security vulnerabilities exposing sensitive customer and business data.
• Manual processes consuming staff time and reducing efficiency.
• Limited control over in-store promotions and customer engagement.

Techi’s Solution

Techi implemented a comprehensive plan to address these challenges and elevate KFC’s IT systems:

• IT Infrastructure Optimization:
  • Upgraded and reconfigured networks for improved speed and reliability.
  • Enhanced performance of hardware and software systems across locations.
• Infrastructure Centralization:
  • Centralized system management for seamless monitoring and reduced costs.
  • Streamlined communication between KFC Albania and Slovenia for unified operations.
• Security Enhancements:
  • Implemented advanced encryption protocols to secure sensitive data.
  • Introduced continuous monitoring to detect and prevent potential cyber threats.
• Daily Issue Reduction:
  • Improved reporting system to ensure quick identification and resolution of IT issues.
  • Reduced the volume of daily disruptions, allowing staff to focus on operations.
• Process Automation:
  • Automated routine tasks, saving time and improving efficiency for restaurant staff.
• 24/7 IT Support:
  • Round-the-clock support to promptly address any issues at all hours.
• KFC Radio System:
  • Centralized music streaming system to create a pleasant and consistent ambiance for customers and staff.
• Digital Signage System:
  • Remote management of monitors for real-time updates on promotions, offers, and events.

Results

Following Techi’s intervention, KFC Albania and Slovenia achieved:

• Enhanced IT Reliability: Improved infrastructure minimized downtime and daily issues.
• Increased Staff Productivity: Automation and quick issue resolution enabled staff to focus on customer service.
• Improved Customer Experience: KFC Radio and digital signage elevated the in-store atmosphere and engagement.
• Operational Efficiency: Centralized systems simplified management and reduced overhead costs.
• Security and Compliance: Robust security measures protected sensitive data from breaches.