Client Background

Hako, with over 30 years of market experience, faced significant challenges in 2018 after two ransomware attacks within a month. These attacks led to severe data loss and disruption of key operations, requiring a complete IT infrastructure overhaul to prevent future incidents.

The Challenge

After the ransomware attacks, Hako faced:

• High-security risks and a disorganized network.
• Data loss and a lack of a proper backup plan.
• Poor infrastructure management for networks and servers.
• Absence of an internal communication system and organizational tools.
• Failed connections between regional warehouses.

Techi’s Solution

Techi implemented a comprehensive plan to address these challenges and elevate Hako’s IT systems:

• Reconfiguring LAN and Wireless Networks:
  • Restricted network access to authorized devices using MAC address filtering.
  • Segmented the network into VLANs by department for increased security and efficiency.
• Firewall and High Availability:
  • Implemented detailed firewall rules to protect the network from threats.
  • Set up a cluster system for high availability, ensuring uninterrupted service.
• Infrastructure Management:
  • Established a Domain Controller for PC and server management.
  • Defined security policies to control resource access and traffic monitoring.
• Internal Communication System:
  • Introduced an internal telephony system for improved departmental communication.
• Data Planning and Security:
  • Set up a comprehensive backup plan with on-site and cloud storage options.
  • Migrated company emails to Google Workspace for enhanced security and organization.
• VPN Connectivity:
  • Connected 10 warehouses via VPN for unified security policy application.
• Device Security:
  • Installed antivirus software on all network-connected devices.
• Workflow Automation:
  • Automated manual processes and reduced dependency on Excel for reporting.
• 24/7 Support:
  • Provided round-the-clock support for quick resolution of technical issues.

Results

With Techi’s intervention, Hako achieved:

• Zero service interruptions: Eliminated downtime caused by technical issues or attacks.
• Enhanced network security: Prevented unauthorized access and protected data.
• High-performance IT systems: Centralized management improved overall infrastructure efficiency.
• Improved communication: Strengthened collaboration between departments and warehouses.
• Resource savings: Automated workflows streamlined operations and reduced workload.
• Reliable 24/7 support: Ensured continuity and fast issue resolution.