Businesses today require more than just an individual to maintain your technological systems. At a minimum, your IT personnel should keep your technological resources functional, but you need more than just functional IT to take your business where you want it to go. What your business truly needs is for your technological resources not to fail at the slightest issue.
Your IT personnel should be proactive in providing solutions for your business’s problems and have a clear vision of the goals you want to achieve. Most importantly, they need to recommend technologies that align with those goals while ensuring your data is secure.
There are many reasons why you might be dissatisfied with your IT staff; below are some of the most common complaints we hear from our clients:
Your IT Staff Isn’t Helping You Maximize Your Technological Resources.
Systems have many solutions to offer, but you need to know the best way to use them and which solutions to implement and when for your business. Your IT staff should work with your business to help identify gaps in optimizing these systems and provide ongoing support to assist your employees in using applications and technology to achieve more in less time. An external IT support team will assess your ERP systems and optimize them according to your business needs, while also supporting your staff at every step to ensure smooth operations.
It Takes Too Long to Get IT Support When You Need It.
Employee productivity is crucial for driving your business’s success. When your employees can’t get the IT support they need when they need it, your business suffers. Responsive and proactive IT support is essential for smooth operations and avoiding issues along the way. If your team complains about spending too much time waiting for IT support, it’s likely that your IT department lacks the resources or operational capacity to serve your business as needed. Your IT department should provide assurance, not just on how quickly they will respond to a call for a problem, but also how fast they will deliver a solution so as not to disrupt daily operations. Therefore, the ideal choice for a business would be an external IT department that has the resources and operational capacity to resolve multiple issues at the same time.
You’re Constantly Facing Unplanned IT Costs.
If your IT team is focused on fixing problems only as they arise, you will experience repeated and unexpected costs for your IT structure. Not only should your IT team focus on preventing technological issues, but they should also collaborate with your management team to help plan the budget for the necessary technology for your business. An external IT department can assist you with consulting to prevent these issues.
You’re Experiencing the Same IT Problems Again and Again.
Are your employees constantly complaining about the same IT issue? If IT problems don’t receive the right solutions, they will hinder team productivity, directly impacting your business. Your IT should not simply provide a temporary fix. However, proactive support requires the right IT staff to make the proper plans and implementations. An external IT department has a team of experts dedicated to optimizing your business’s technology.
Your IT Department Doesn’t Understand Your Business.
If your IT department doesn’t understand your business, it cannot provide the IT support you need to succeed. Your business is unique, and a one-size-fits-all solution won’t meet its specific needs and requirements. An external IT department can help by making recommendations for investments and implementing IT solutions that align with your long-term objectives to achieve your goals.
You Don’t Know if Your Information on the Network Is Secure and Protected.
If IT problems are frequent and visible, your IT team may focus on fixing operational delays while overlooking information security risks. If your IT isn’t actively working with your business to inform employees about cybersecurity and taking the necessary measures to protect data, your business information is at significant risk. You should know what procedures, policies, and technologies are being used to protect your business from cyber threats. Furthermore, they should recommend the latest cybersecurity practices and solutions. Techi, as an external IT department, builds a technological structure that fits your business, including all elements around your strategy, design, implementation, support, and security.
When dealing with poor IT support, these issues often take your time and divert you from what matters most: your business. Schedule your time and contact a Techi representative to learn more about how we successfully operate in IT and why an external IT department is the right solution for you and your business.
